In 2015 a document was produced stating that the key to Broadband Provisioning was Signatures.
Use this procedure in conjunction with documents : Broadband Provisioning - October 2016.
Note: This form does not cater for Outcomes 24 and 25 due to List Of Technology Messages outputing two variable - in both cases there is a loss of Broadband.
| Telecoms | Talk Talk | ||
|---|---|---|---|
| BR 1 : Is The CLI With Us : | BR 2 : EstimatedAnnexADownstreamSpeed |
BR 3 : ExchangeCapacity Flag |
BR 4 : ExchangeState |
| BR 7 : Is The Broadband With Us : |
BR 5 : ListOfTechnologyMessages |
BR 6 : NumberRangeHolder |
|
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Signature.
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1. a. Exchange State: Live
b. List of Technology Messages: No Issues, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to MPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. Set the telecoms supply type to MPF
g. Ensure the address is PAF valid on the Talk Talk portal and check the postcode on Openreach
h. Set both contracts to activated
2. a. Exchange State: Live
b. List of Technology Messages: No Issues, BT range holder
c. Condition – Telecoms is live with us but Broadband is not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Set the broadband contract to Activated
3. a. Exchange State: Live
b. List of Technology Messages: No Issues, Talk Talk range holder (Core Issue)
c. Condition – Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. Set the telecoms supply to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms, create a new ticket to monitor for the telecoms to go live and once live and stable broadband contract can be activated if the comms verification needs to be done add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
4. a. Exchange State: Live
b. List of Technology Messages: No Issues, Talk Talk range holder (Core Issue)
c. Condition – Telecoms is live with us but Broadband is not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Set the broadband contract to Activated, if the comms verification needs to be done add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
5. a. Exchange State: Unplanned
b. List of Technology Messages: No Issues, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the IPStream Availability Checker for speeds using the ADSL Availability Info section
e. Set the broadband supply type to IPS, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms, create a new ticket to monitor for the telecoms to go live and once live and stable broadband contract can be activated and order placed if verification status is already set to passed
6. a. Exchange State: Unplanned
b. List of Technology Messages: No Issues, BT range holder
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the IPStream Availability Checker for speeds using the ADSL Availability Info section
e. Set the broadband supply type to IPS, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Set the broadband contract to Activated
7. a. Exchange State: Live
b. List of Technology Messages: LLUSMPF - LLU Installation, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to MPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. Set the telecoms supply type to MPF
g. Ensure the address is PAF valid on the Talk Talk portal and check the postcode on Openreach
h. Set both contracts to activated
8. a. Exchange State: Live
b. List of Technology Messages: LLUSMPF - LLU Installation, BT range holder
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Set the broadband contract to Activated
9. a. Exchange State: Live
b. List of Technology Messages: LLUSMPF - LLU Installation, Talk Talk range holder (Core Issue)
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms and create a new ticket to monitor for the telecoms to go live.
i. If the account is Unicom once the telecoms is live and stable, the broadband contract can be activated, if the comms verification needs to be done, add a comment into the comms verification ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
j. If the account is Titan, Kinex, Woav or Clear Business we cannot currently place orders on Daisy so a ticket will need to be sent to Feya with the subject Core Issue
10. a. Exchange State: Live
b. List of Technology Messages: LLUSMPF - LLU Installation, Talk Talk range holder (Core Issue)
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. If the account is Unicom the broadband contract can be activated, if the comms verification needs to be done, add a comment into the comms verification ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
i. If the account is Titan, Kinex, Woav or Clear Business we cannot currently place orders on Daisy so a ticket will need to be sent to Feya with the subject Core Issue
11. a. Exchange State: Unplanned
b. List of Technology Messages: LLUSMPF - LLU Installation, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the IPStream Availability Checker for speeds using the ADSL Availability Info section, also check the SP Name on the Line Info section, if Tiscali, AOL or Opal are listed the domain should be set to @unicom, @titanb2b or @kinex, if any other provider see section 12.
e. Set the broadband supply type to IPS
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms and create a new ticket to monitor for the telecoms to go live.
i. If the account is Unicom once the telecoms is live and stable, the broadband contract can be activated, if the comms verification needs to be done, add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
j. If the account is Titan, Kinex, Woav or Clear Business we cannot currently place orders on Daisy so a ticket will need to be sent to Feya with the subject Internal Migration
12. a. Exchange State: Unplanned
b. List of Technology Messages: LLUSMPF - LLU Installation, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use th IPStream Availability Checker for speeds using the ASDL Availability Info section,also check the SP Name on the Line Info section, if Tiscali,AOL or Opal are listed see section 11, if any other provider the domain can be set to @uubb.co.uk or @ttbb.co.uk
e. Set the broadband supply type to IPS
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms and create a new ticket to monitor for the telecoms to go live, once live and stable broadband contract can be activated
13. a. Exchange State: Unplanned
b. List of Technology Messages: LLUSMPF - LLU Installation, BT range holder
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the IPStream Availability Checker for speeds using the ADSL Availability Info section, also check the SP Name on the Line Info section, if Tiscali, AOL or Opal are listed the domain should be set to @unicom, @titanb2b or @kinex, if any other provider see section 14.
e. Set the broadband supply type to IPS
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. If the account is Unicom the broadband contract can be activated, if the comms verification needs to be done, add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
j. If the account is Titan, Kinex, Woav or Clear Business we cannot currently place orders on Daisy so a ticket will need to be sent to Feya with the subject Internal Migration
14. a. Exchange State: Unplanned
b. List of Technology Messages: LLUSMPF - LLU Installation, BT range holder
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the IPStream Availability Checker for speeds using the ADSL Availability Info section, also check the SP Name on the Line Info section, if Tiscali, AOL or Opal are listed see section 13, if any other provider the domain can be set to @uubb.co.uk or @ttbb.co.uk
e. Set the broadband supply type to IPS
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Set the broadband contract to Activated
15. a. Exchange State: Live
b. List of Technology Messages: GEA - Generic Ethernet Access, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to MPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. Set the telecoms supply type to MPF
g. Ensure the address is PAF valid on the Talk Talk portal and check the postcode on Openreach
h. Ensure the customer has been informed of the regrade from Fibre to ADSL and the estimated speed
i. Set both contracts to activated
16. a. Exchange State: Live
b. List of Technology Messages: GEA - Generic Ethernet Access, BT range holder
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Ensure the customer has been informed of the regrade from Fibre to ADSL and the estimated speed
i. Set the broadband contract to Activated
17. a. Exchange State: Live
b. List of Technology Messages: GEA - Generic Ethernet Access, Talk Talk range holder (Core Issue)
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Ensure the customer has been informed of the regrade from Fibre to ADSL and the estimated speed
i. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms and create a new ticket to monitor for the telecoms to go live.
j. If the account is Unicom once the telecoms is live and stable, the broadband contract can be activated, if the comms verification needs to be done, add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
k. If the account is Titan, Kinex, Woav or Clear Business we cannot currently place orders on Daisy so a ticket will need to be sent to Feya with the subject Core Issue
18. a. Exchange State: Live
b. List of Technology Messages: GEA - Generic Ethernet Access, Talk Talk range holder (Core Issue)
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Ensure the customer has been informed of the regrade from Fibre to ADSL and the estimated speed
i. If the account is Unicom the broadband contract can be activated, if the comms verification needs to be done, add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
i. If the account is Titan, Kinex, Woav or Clear Business we cannot currently place orders on Daisy so a ticket will need to be sent to Feya with the subject Core Issue
19. a. Exchange State: Unplanned
b. List of Technology Messages: GEA - Generic Ethernet Access, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the IPStream Availability Checker for speeds using the ADSL Availability Info section
e. Set the broadband supply type to IPS, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Ensure the customer has been informed of the regrade from Fibre to ADSL and the estimated speed
i. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms, create a new ticket to monitor for the telecoms to go live and once live and stable broadband contract can be activated and order placed if verification status is already set to passed
20. a. Exchange State: Unplanned
b. List of Technology Messages: GEA - Generic Ethernet Access, BT range holder
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the IPStream Availability Checker for speeds using the ADSL Availability Info section
e. Set the broadband supply type to IPS, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. The telecoms supply is already set to WLR and contract is already activated
g. Check the postcode on Openreach
h. Ensure the customer has been informed of the regrade from Fibre to ADSL and the estimated speed
i. Set the broadband contract to Activated
21. a. Exchange State: Live
b. List of Technology Messages: LLUMPF - LLU Installation, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to MPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. Set the telecoms supply type to MPF
g. Ensure the address is PAF valid on the Talk Talk portal and check the postcode on Openreach
h. Set both contracts to activated
22. a. Exchange State: Live
b. List of Technology Messages: LLUMPF - LLU Installation, BT range holder
c. Condition: Telecoms is live with us but Broadband is not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to MPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. The telecoms supply is already set to MPF and contract is already activated
g. Check the postcode on Openreach
h. Set the broadband contract to Activated add a comment into the comms verification ticket for the ticket to be returned for orders to be placed, order will be an MPF modify add broadband order, ensure router is sent for next day delivery once order has been placed.
23. a. Exchange State: Live
b. List of Technology Messages: LLUMPF - LLU Installation, Talk Talk range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms and create a new ticket to monitor for the telecoms to go live.
i. Send a ticket to Contract Enquiries to advise the customer they will experience a loss of broadband
j. Once telecoms is live (MPF Conversion has completed) the broadband can be activated, if the comms verification needs to be done, add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
24. a. Exchange State: Live
b. List of Technology Messages: LLUMPF - LLU Installation & GEA, BT range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @uubb.co.uk or @ttbb.co.uk
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms and create a new ticket to monitor for the telecoms to go live.
i. Send a ticket to Contract Enquiries to advise the customer they will experience a loss of broadband and to inform of the regrade from Fibre to ADSL and the estimated speed
j. Once telecoms is live (MPF Conversion has completed) the broadband can be activated
25. a. Exchange State: Live
b. List of Technology Messages: LLUMPF - LLU Installation & GEA, Talk Talk range holder
c. Condition: Telecoms and Broadband are not live with us
d. Use the Line Availability Checker for speeds and check the Exchange Capacity Flag is either G or A
e. Set the broadband supply type to SMPF, the domain is set to @unicom, @titanb2b or @kinex
f. Set the telecoms supply type to WLR
g. Check the postcode on Openreach
h. Set the telecoms contract to activated and place transfer order, set the broadband contract to awaiting telecoms and create a new ticket to monitor for the telecoms to go live.
i. Send a ticket to Contract Enquiries to advise the customer they will experience a loss of broadband and to inform of the regrade from Fibre to ADSL and the estimated speed
j. Once telecoms is live (MPF Conversion has completed) the broadband can be activated, if the comms verification needs to be done, add a comment into the ticket for the ticket to be returned for orders to be placed, orders will need to be placed on Daisy
DACS
Ticket to : Comms
For Fibre Deals : The CLI ---- currently has DACs on the line, due to this we will have to place an ADSL order first so that the work can be done to remove the DACs, there may be a delay in the first order completing but it will be a minimum of 5 working days. Once the ADSL is live we can then place the Fibre order which will take a minimum of 10 working days subject to engineer availability. If the customer is happy to proceed with these lead times please return the ticket to BB Prov and we will go ahead and start the process and the customer will receive a fibre router which will be compatible with both the ADSL and the Fibre connection, this will be sent out 3 days before the ADSL order completes. Thanks.
Non-Fibre - Activate and ticket Comms - Please inform the cus that due to DACS being on the line there will be a 24 hour delay in the provisioning of the BB - Thank You
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Watch This Space
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This document is proof that logic can be applied to the provisioning process and rules can be determined programatically.
However, to turn this into a production process would require radical change.
The implementation of this the Broadband Provisioning process should be a sequel server development.
Where the processing rules are held external to the program in SQL tables.
The tables required are : 1. Signatures 2. Outcomes 3. Instructions and their associated tables to create many to many relationships.
A single Audit transaction would be sufficient to display the instruction sets - this would be a simple SQL command to display all the instuctions associated with a single signature.
It is estimated to develop and implement such a procedure would take an experienced programmer less than 1 day
The effort then being with the provisioning team to transcribe the povisioning processes which have now been written.
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